Chatra Live Chat + Facebook + Helpdesk + Cart Saver for websites.
Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better. Work from a web dashboard or desktop apps for Windows & Mac. Chat on the go from iOS/Android apps. Distinctive Features:
- Real-time visitor list. View the list of visitors who are currently online on your website and start a conversation manually.
- Unique exit-intent feature. Catch visitors who are about to leave!
- Email integration. Connect the email address your customers use to contact you and manage your email conversations alongside chats.
- Facebook integration. Send and receive chats directly from your Facebook visitors
- Intelligent form bot. Add your own custom fields (like company name, address or order number) to the contact form and dialogs.
- Live typing insights. See what customers type before they hit “send”. Save time on preparing an answer.
- Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
- Visitor information. Know your customers — what page they are on, where are they from and what device and system they use to access your store.
- Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
- Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site.
- Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
- Correct typos. Correct answers after sending the message.
- Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
- Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.
- Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.
- Full Ecwid support.
- Full Woocommerce support.
- Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered!
- Free forever plan.