Strattic is a venture-backed, fast-growing startup that is revolutionizing web hosting by converting websites to a static and serverless architecture, making sites faster, more unhackable and more environmentally friendly than ever before possible.
Strattic is a distributed team with most team members based in Israel. We
work from closets, bedrooms, home offices and sometimes co-working spaces
that used to be chicken coops. This position is for someone located in
As a small team, we each own our domains and you will have a significant
impact on our customer user experience, our product and company as a
whole. You will be working as part of our customer onboarding and support
team collaborating closely with both our QA team and developers to
troubleshoot and resolve real time customer issues. You will help us
maintain consistent support coverage so we can deliver solutions to our
clients around the clock. You will be their first point of contact for any
challenges they are facing and you will therefore be well placed to help
suggest solutions that may shape the future of our product. The day to day
will involve close contact and correspondence with customers to ensure a
seamless onboarding experience, troubleshooting any real time issues that
come up and writing documentation that will help our clients to easily
navigate our product.
You have solid technical skills, a strong background in WordPress and a
passion for customer service excellence. You thrive in a fast-paced
environment and are delighted when you exceed customer expectations—and
strive to do exactly that. You are a proactive problem solver, see the cup
half full and approach challenges with a can-do attitude.
Come join our small but mighty team as we make the Internet better and safer for all!
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