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Join the
Strattic team!

WordPress Customer Experience Specialist

US

Full Time


What is Strattic?

Strattic is a venture-backed, fast-growing startup that is revolutionizing web hosting by converting websites to a static and serverless architecture, making sites faster, more unhackable and more environmentally friendly than ever before possible.

Where will you work?

Strattic is a distributed team with most team members based in Israel.  We
work from closets, bedrooms, home offices and sometimes co-working spaces
that used to be chicken coops.  This position is for someone located in
the US.

About the position

As a small team, we each own our domains and you will have a significant
impact on our customer user experience, our product and company as a
whole. You will be working as part of our customer onboarding and support
team collaborating closely with both our QA team and developers to
troubleshoot and resolve real time customer issues. You will help us
maintain consistent support coverage so we can deliver solutions to our
clients around the clock. You will be their first point of contact for any
challenges they are facing and you will therefore be well placed to help
suggest solutions that may shape the future of our product. The day to day
will involve close contact and correspondence with customers to ensure a
seamless onboarding experience, troubleshooting any real time issues that
come up and writing documentation that will help our clients to easily
navigate our product.

Who are you?

You have solid technical skills, a strong background in WordPress and a
passion for customer service excellence. You thrive in a fast-paced
environment and are delighted when you exceed customer expectations—and
strive to do exactly that. You are a proactive problem solver, see the cup
half full and approach challenges with a can-do attitude.

Requirements:

  • Full time availability
  • 5+ years of professional WordPress experience
  • 3+ years of customer support at a WordPress agency/WordPress managed
    hosting company
  • Strong English communication skills (written & verbal)
  • Strong customer facing skills
  • Methodical approach to troubleshooting and problem-solving
  • Experience with MySQL, SFTP

Advantages:

  • Understanding of Jamstack, serverless, headless, static.

Come join our small but mighty team as we make the Internet better and safer for all!

Apply Now

Help us build something amazing!

Help us build something amazing!

Strattic’s mission is to make the Internet a safer, more secure and more performant place for everyone. Backed by top VCs from around the world, Strattic’s unique technology converts WordPress websites to a static and headless architecture, in one click. #jointhewebolution
funny screen with our team

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